1. Introduction

PearCRM (“PearCRM”, “we”, “our”, or “us”) respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights under applicable data protection laws, including the General Data Protection Regulation (GDPR).

By using PearCRM, you acknowledge that you have read this Privacy Policy.

2. Information We Collect

Depending on how you use the Service, we may collect:

Account Information

• Full name
• Email address
• Company name
• Profile picture
• Password (stored only as a secure hash)
• Subscription information

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Login timestamps
• Error logs
• Security logs

Customer Data

You may upload or create:

• Customers
• Contacts
• Leads
• Messages
• Documents
• Products
• Orders
• Calendar events
• Tasks
• Internal chat messages
• Analytics information

You remain the owner of your Customer Data.

3. Integrations

If you connect third-party services, we may process data received from:

• Telegram
• Discord
• Email providers
• WooCommerce
• Stripe
• Meta platforms
• TikTok
• Other supported integrations

We access only the information necessary to provide the requested functionality.

4. Cookies and Similar Technologies

PearCRM uses cookies and similar technologies to:

• keep you signed in;
• remember preferences;
• improve performance;
• enhance security;
• measure platform usage.

More information is available in our Cookie Policy.

5. How We Use Information

We process personal data to:

• provide the Service;
• authenticate users;
• maintain security;
• synchronize integrations;
• process payments;
• improve features;
• provide customer support;
• comply with legal obligations;
• prevent fraud and abuse.

6. Legal Basis for Processing (GDPR)

Where GDPR applies, we process data based on:

• performance of a contract;
• your consent (where required);
• compliance with legal obligations;
• our legitimate interests, provided they do not override your rights.

7. Sharing Information

We do not sell your personal information.

We may share data only with:

• hosting providers;
• payment processors;
• cloud infrastructure providers;
• email delivery providers;
• analytics providers;
• integration providers connected by you;
• legal authorities where required by law.

Each provider processes data under its own legal obligations.

8. Data Retention

We retain personal data only for as long as necessary to:

• provide the Service;
• comply with legal obligations;
• resolve disputes;
• enforce our agreements.

After account deletion, certain information may remain in backups or archives for a limited period where technically necessary or legally required.

9. Security

We implement commercially reasonable administrative, technical, and organizational measures to protect personal data.

However, no Internet service or electronic storage system can be guaranteed to be completely secure.

Accordingly, PearCRM cannot guarantee absolute security against unauthorized access, cyberattacks, malware, human error, or other events beyond our reasonable control.

Users are responsible for maintaining strong passwords, protecting account credentials, and securing devices used to access the Service.

10. Your Rights

Depending on applicable law, you may have the right to:

• access your personal data;
• correct inaccurate information;
• delete your personal data;
• export your data;
• restrict processing;
• object to processing;
• withdraw consent where applicable.

Requests may be submitted using the contact details provided below.

11. Children’s Privacy

PearCRM is intended for business use and is not directed to children under the age of 16.

12. International Data Transfers

Your information may be processed in countries outside your country of residence.

Where required, we implement appropriate safeguards for international data transfers.

13. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

Material changes will be communicated through the Service or by email where appropriate.

Continued use of PearCRM constitutes acceptance of the updated Privacy Policy.

14. Contact

Privacy questions or GDPR requests may be sent to:

Email: pearcrmadmin@gmail.com

Company: PearCRM